SHIPPING POLICY

Processing Time — All orders are made to order and enter production once payment has been successfully confirmed. Allow 3–5 business days for the order to be handcrafted before dispatch; production may need longer during collection launches or peak periods.

Shipping — Once completed, the order ships to the address given at checkout. Delivery times vary by destination and carrier; estimates shown at checkout are a guide only.

Shipping Costs — Calculated at checkout based on destination and method. Customs duties, import taxes and local fees on international shipments are the customer's responsibility unless stated otherwise.

Order Tracking — A shipping confirmation email with tracking information is sent on dispatch.

Delivery Information — Customers are responsible for accurate shipping details. Nafas Couture is not responsible for delays or extra charges from incorrect or incomplete details; if a shipment is returned for a wrong address or repeated failed attempts, additional shipping charges may apply to resend.

Delays — Customs processing, weather, public holidays or courier delays may affect timings. Nafas Couture is not liable for third-party carrier delays or events beyond reasonable control.

Lost or Damaged Shipments — Contact within 48 hours of expected delivery or receipt; we investigate with the carrier.

Contact Us — Customer care handles shipping and order questions.