Return & Refund Policy

At Nafas Couture, every piece is thoughtfully handcrafted and made to order with exceptional attention to detail. Because of the bespoke nature of our collections, we encourage you to review your order carefully before completing your purchase.

Made-to-Order Pieces

All Nafas Couture garments are made to order. As a result, we do not accept returns or offer refunds for change of mind, incorrect size selection, or personal preference.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of receiving your order.

To help us resolve the issue promptly, please include:

• Your order number

• A description of the issue

• Clear photographs of the item and packaging

Once your claim has been reviewed and approved, we will arrange a replacement, repair, or refund where appropriate.

Cancellations

Orders may be cancelled within 24 hours of purchase, provided production has not yet begun. Once production has started, orders cannot be cancelled.

Refunds

Where a refund is approved, it will be issued to the original payment method within 7–14 business days after the returned item has been received and inspected, or after the claim has been approved where no return is required.

Shipping charges are non-refundable unless the return is due to an error on our part.

Return Conditions

If we authorize a return, the item must:

• Be unworn, unused, and unaltered.

• Include all original tags and packaging.

• Be returned in the condition in which it was received.

Items that do not meet these conditions may not be accepted.

UAE Consumer Rights

Nothing in this policy limits your rights under the applicable consumer protection laws of the United Arab Emirates. If an item has a manufacturing defect or does not conform to the agreed specifications, you may be entitled to a repair, replacement, or refund in accordance with UAE law..