Shipping Policy

At Nafas Couture, every garment is handcrafted and made to order with exceptional attention to detail. We appreciate your patience as we create a piece that is uniquely yours.

Processing Time

All orders are made to order and enter production once payment has been successfully confirmed.

Please allow 3–5 business days for your order to be handcrafted before it is dispatched. During collection launches or peak periods, production may require additional time

Shipping

Once your order has been completed, it will be shipped to the delivery address provided at checkout.

Delivery times vary depending on the destination and shipping carrier. Estimated delivery times are provided at checkout and are intended as a guide only.

Shipping Costs

Shipping charges are calculated during checkout based on the destination and selected shipping method.

Any applicable customs duties, import taxes, or local fees for international shipments are the responsibility of the customer unless otherwise stated.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, allowing you to monitor your shipment's progress.

Delivery Information

Customers are responsible for providing accurate shipping information. Nafas Couture is not responsible for delays or additional charges resulting from incorrect or incomplete delivery details.

If a shipment is returned due to an incorrect address or repeated failed delivery attempts, additional shipping charges may apply to resend the order.

Delays

While we strive to meet all estimated delivery dates, unforeseen circumstances such as customs processing, weather conditions, public holidays, or courier delays may occasionally affect shipping times.

Nafas Couture is not liable for delays caused by third-party shipping providers or events beyond our reasonable control.

Lost or Damaged Shipments

If your order arrives damaged or you believe it has been lost in transit, please contact us within 48 hours of the expected delivery date or receipt of the package. We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.

Contact Us

For any questions regarding shipping or your order, please contact our customer care team. We are always happy to assist.